01 Our values
Everything in our community comes back to four simple principles:
Trust
Be honest in your listings, reviews and conversations. Trust is what makes renting from a stranger possible.
Respect
Treat every member with kindness, regardless of background, identity or where they come from.
Safety
Look out for one another. Follow safe practices and report anything that feels off.
Care
Treat rented items — and the planet — with care. Sharing more means wasting less.
02 What we expect
Whether you are listing a jet ski, renting an apartment or messaging a professional, we expect every member to communicate clearly, honor their commitments and act in good faith. Show up on time, describe things accurately, and leave items the way you would want to receive them.
03 Do's & don'ts
Please do
- Write accurate, detailed listings with real photos.
- Communicate promptly and politely.
- Leave honest reviews based on real experiences.
- Respect agreed pickup times and rental periods.
- Report problems through official channels.
Please don't
- Post misleading, fake or offensive content.
- Harass, discriminate against or threaten members.
- Take payments or deals off-platform to dodge protections.
- Share other people's private information.
- Attempt to scam, spam or manipulate reviews.
04 Staying safe
- Keep communication and payments inside RentMTM for full protection.
- Inspect items and document their condition at pickup and return.
- Meet in safe, public locations when exchanging smaller items.
- Never share passwords, verification codes or financial credentials.
05 Reporting issues
If you see behavior that breaks these guidelines, let us know. You can report a listing, message or user directly from the platform, or reach our Trust & Safety team at safety@rentmtm.shop. Every report is reviewed confidentially.